Jet Club General Terms & Conditions


JET CLUB TERMS & CONDITIONS

1. GENERAL

1.1 Jet Club is run and managed by Foschini Retail Group (Pty) Ltd ("TFG" / “we” / “our”), registration no. 1988/007302/07.

1.2. TFG, its affiliates, organisers, promoters, partners and agencies are not responsible for any loss, damage, injury, accident, or death that may arise from your inclusion or participation in Jet Club

1.3. “You” and “your” means the Jet Club subscriber.

1.4. Jet Account customers as well as Jet cash customers can sign up for a Jet Club membership which will be billed to your Jet Account at a rate of 46.00 monthly. We reserve the right to increase the subscription amount at any time, and will advise you of this.

1.5. You can also take up a 3, 6 or 12-month Jet Club subscription on a cash basis and pay for this up front in cash at any Jet store.

1.6. All Jet Club benefits, other than the death benefit, are made available to you immediately upon acceptance of your Jet Club membership.

1.7. Jet Account payments and Jet Club subscriptions must be up to date in order to claim benefits.

1.8. We will only be liable to make benefit payments to you if access these benefits through the Jet Club Helpline (SA & Namibia 0800 00 45 45) and (Botswana, Lesotho & Eswatini +2711 991 8258)

1.9. We reserve the right to add or withdraw benefits at any time and without prior notification to you.

1.10. We may from time to time share your personal information with selected third parties, including Hollard (see 2 below), in order to process your Jet Club benefits. Your personal information will not be used by third parties for marketing or advertising purposes. Hollard collects your personal information as required by law and may share your personal information with other insurers, industry bodies, credit agencies and service providers, and this includes information about your Jet Club funeral benefit and claims. Hollard does this to assess claims, prevent fraud and to conduct surveys.

1.11. We reserve the right to make changes to these terms and conditions in our sole discretion and without prior notification to you.

1.12. You can cancel your subscription within 31 days from date of enrolment. Should you elect to cancel within this time, then your Jet account will be credited, or you will receive a refund (whichever is applicable), provided that you have not claimed against any of the Jet Club benefits. If you wish to cancel your Jet Club membership, you need to call TFG’s Customer Service Department on 0860 834 834 and select option 4.

1.13. Certain Jet Club benefits are provided directly by the relevant service providers and not by Jet Club/TFG.

1.14. We reserve the right to cancel Jet Club at any time and in such an event we will provide notice to you.


2. FUNERAL BENEFIT

Jet Club includes a funeral benefit which pays a set amount if you die, or if your partner dies, subject to these terms and conditions. Your partner is the person nominated by you when you sign up for a Jet Club membership, and who is your legal husband/wife or a person who lives with you as if you are married, who you intend to stay with and have lived with for at least 12 (twelve) months in a row.

The funeral benefit is underwritten by Hollard Life Assurance Company Limited (“Hollard”), a licensed life insurer in terms of the Insurance Act 18 of 2017.

2.1. To be eligible for the funeral benefit:

2.1.1. You need to have been a Jet Club subscriber for 3 (three) consecutive months, unless the death was due to an accident. Accidental death is covered immediately, but natural death is only covered after 3 (three) months from the date you subscribed to Jet Club; and
2.1.2. You must be up to date with your Jet Club subscription amounts at the time of your death or your partner’s death, as the case may; and
2.1.3. You/your partner must be 18 (eighteen) or older; and
2.1.4. You/your partner must be a citizen or legal permanent resident of South Africa or Namibia and must ordinarily live in one of these countries.
2.1.5. You/your partner must not have been out of South Africa or Namibia, as the case may be, for longer than 3 (three) months in a row.

These conditions will also apply if you cancel and reinstate Jet Club.

2.2. You must claim the funeral benefit if your partner dies.

2.3. Your partner must claim the funeral benefit if you die. If you don’t have a partner, your next of kin such as a parent, adult child, brother or sister must claim the funeral benefit if you die, otherwise the benefit will be paid to your deceased estate.

2.4. All required documents must be submitted with the claim at a Jet store. The required documents are:

2.4.1. Death certificate
2.4.2. Identity document of the deceased
2.4.3. Identity document of the claimant 1.
2.4.4. Certified copy of marriage certificate (if your partner is claiming on your death and if your partner is your legal husband/wife)
2.4.5. A relationship status affidavit for a claim on your death which is not made by your partner
2.4.6. Letter of authority from the court (if applicable) 1.
2.4.7. Police report if death is due to unnatural causes
2.4.8. Notification of death BI 1663 (South Africa only)


2.5. The person who claims the funeral benefit will be paid the funeral benefit.

2.6. The funeral benefit will be paid in South African Rands.

2.7. Funeral benefit claims will be paid out in the Jet store where the claim was submitted.

2.8. If Hollard needs more information than you have given us to process a claim, you give Hollard the right to contact any person they think necessary to get the information they need, including a doctor or hospital. You allow any person who Hollard contacts, to give Hollard the information that they need.

You must claim the funeral benefit if your partner dies. Your partner must claim the funeral benefit if you die. If you don’t have a partner, your next of kin such as a parent, adult child, brother or sister must claim the funeral benefit if you die.

The person who claims the funeral benefit will be paid the funeral benefit.

The funeral benefit will be paid in the currency of the country in which you live, or in which you lived at the time of your death. Funeral benefit claims will be paid out in the Jet store where the claim was submitted.


3. JET CLUB COMPETITIONS

3.1. All promotional competitions are organised by Foschini Retail Group (Pty) Ltd (“TFG”).

3.2. In these rules, “Promoter” means a person who directly or indirectly promotes, sponsors, organises or conducts the promotional competition, or for whose benefit the promotional competition is promoted, sponsored,

organised or conducted.

3.3. No director, member, partner, employee, agent of, or consultant to the Promoter or any other person who directly or indirectly controls or is controlled by the Promoter, their advertising agencies, or their spouses, life partners, parents, children, brothers, sisters, business partners or associates, may enter this promotional competition. This also applies to a person who is a supplier of goods or services in connection with this promotional competition.

3.4. All participants must be at least 18 years old at the time of entering the competition.

3.5. The Promoter reserves the right to vary, postpone, suspend or cancel the competition, any aspect of the competition and anything related thereto, without notice at any time and for any reason whatsoever that the Promoter deems is reasonable at the time. Should the Promoter, law or any authority cancel this promotional competition, no notice of cancellation shall be required. In such event, all participants and winners waive any rights and acknowledge that they shall have no claim, of any nature whatsoever against the Promoter, its directors, agents or employees as a result of the cancellation.

3.6. By entering the competition, participants agree and understand that they may win a prize, but there is no guarantee that they will win a prize.

3.7. All Jet Club competitions are open to Jet Club subscribers only.

3.8. Competitions are open for a limited time only as published in the relevant issue of Jet Club magazine or on any of Jet Club’s social media sites.

3.9. By entering any competition in Jet Club magazine, participants agree to abide by the rules and conditions of the competition.

3.10. Jet Account instalments and Jet Club subscriptions must be paid up to date in order to stand a chance of winning Jet Club giveaways or competitions.

3.11. By entering this competition, participants:

3.11.1. opt-in to direct marketing communication from the Promoter(s). Participants may unsubscribe from direct marketing at any time; and

3.11.2. consent to the processing of their personal information by the Promotor(s) and its service providers, but only insofar that it is necessary to give effect to the competition, for example to view the entries, select a winner and deliver the prizes.

3.12. The Promoter and its sponsors do not accept any responsibility for any entries or prizes that are lost, damaged, unusable or delayed.

3.13. The winners will not be entitled to payment, credit or otherwise in the event that they do receive or utilise the prize to the fullest extent possible. Any item or value unused will be deemed waived by the winners.

3.14. Prizes are not transferable and may not be deferred or exchanged for cash, credit or otherwise.

3.15. If any taxes, levies, duties or any charges whatsoever are levied on a prize by any competent authority, the winner will be liable for these and the prize value will not be increased to compensate for such charges.

3.16. The winners will be selected after the closing date in the presence of an independent accountant/auditor/attorney.

3.17. The winners will be notified after the closing date. If the Promoter is not able to contact a winner, or the winner does not provide the Promoter with relevant and correct information timeously, the prize will be forfeited and a new winner will be re-drawn. The decision of the Promoter as to the winners is final and no correspondence will be entered into3.18. The winners may be required to endorse, promote and advertise any of the goods and services of TFG and will not unreasonably withhold their consent.

3.19. Any participant in this competition shall be deemed to have accepted these Competition Rules upon entry into the competition and agrees to be bound by them. Failure to comply with these rules or the terms of acceptance of a prize by a winner will be deemed to be a rejection of the prize and the winners will then be disqualified from receiving the prize.

3.20. Winners will be notified by telephone and will receive their prize/s by post or in a Jet store.

3.21. Prizes exclude any other expenses incurred by winning participants when participating in the competitions.

3.22. The judges’ decision is final and no correspondence will be entered into.

3.23. Any information disclosed by entrants will only be used to contact the entrant, should they be selected as a winner.

3.24. TFG reserves the right to make media announcements and/or publish names and photographs of competition winners. Errors and omissions excepted.

3.25. TFG will require winners to consent before they can be asked to participate in any marketing activity or have their image or name used in any way.

3.26. Sponsoring parties are not responsible or liable for any or all losses, rights, claims and actions in connection with, or resulting from, participation in competitions or acceptance of prizes.

3.27. Winners may not win a Jet Club competition more than once in a 90 (ninety) day period. Any winners drawn who have won in the last 90 (ninety) days will not qualify and another winner will be drawn.

3.28. Entrants may send a maximum of 3 entries per competition.


4. PERSONAL HEALTH ADVISOR (PHA) (MEDICAL ADVICE CARELINES)

4.1. Access to the service is available to valid Jet Club members only (members whose premiums are up to date at time of claim)

4.2. Based on symptom assessment, a Jet Club representative may refer a member to a medical professional. Any costs incurred for services rendered by a medical professional are to be paid by the member.

4.3. Symptom assessments are made based on the information provided by the member at the time of the call and can only be as accurate as the information provided by the member.


5. EA TOUCH

TRAUMA, ASSAULT AND HIV SUPPORT

5.1. Claims Procedure

5.1.1. The Jet Club member should contact the Jet Club Call Centre to report the incident telephonically. Following the initial telephone counselling by the resource nurse and/or referral (if necessary), claim forms will be faxed or mailed to the client to complete.


5.2. The Club member pays for treatment and claims back expenses from RSI (Risk Solutions International).

5.3. The client submits the following documentation to Postal Address - RSI, PO Box 1181, Ruimsig, 1732.

5.3.1. Claim Form & Police Case number (for assault)
5.3.2. Medical reports in the event of injury.
5.3.3. Certified copy of the client’s Identity document.
5.3.4. Banking details of the client


5.4. RSI will review the above documents to make a decision on the validity of the claim. If the claim is valid, RSI will reimburse the client.

5.5. Claims must be submitted within 30 days.


6. LEGAL ASSIST

Legal Assist is a 24-hour telephonic advice line manned by qualified in-house attorneys who provide guidance on all legal matters.

Clients have access to Europ Assistance’s national panel of attorneys where they will get

6.1. one free letter of demand

6.2. one free face –to-face 30-minute consultation with an Attorney on our panel.

6.3. one telephone call

Access to the service is available to validated clients only


7. JET CLUB VOUCHERS

7.1. Vouchers may be used for merchandise at any Jet store;

7.2. The following goods may not be purchased with a Voucher: sale goods, reduced merchandise, cell phones, laptops, tablets, navigational devices, Gift Cards or airtime purchases;

7.3. Vouchers are non-transferable and may not be exchanged for cash or be used as payment towards a Jet account;

7.4. Vouchers may not be used in conjunction with any other promotional offer, and expires on the date stated therein.


8. WILL DRAFTING BENEFIT

8.1. This benefit entitles you to one free consultation with a consultant to draft a Last Will and Testament for you.

8.2. To make use of this benefit, you need to provide us with your name, surname, cell number, email address and date of birth via one of the channels below:

8.2.1. Via email: wills@wills4free.co.za; or
8.2.2. Via WhatsApp: 081 313 9321; or
8.2.3. Register for your Will Drafting Benefit on www.jetclub.co.za; and we will call you to arrange an appointment at a time, date and venue agreed to by both you and the consultant within the geographic area where you reside.


8.3. This benefit is available to all Jet Club members regardless of age or gender.


9. EDUCATIONAL SUPPORT SERVICES

9.1 Study Master (web based support services) Service Offering:

• Support and assistance to students grades 1 – 12.

• The benefits are offered through an online platform with a back-up team who handle enquiries via a ticketing system to ensure a seamless service delivery.

• 12 000 children are currently subscribed to the platform.

• Text book summaries of all subjects offered by Government Schools, Private Schools and Home Schooling Institutes e.g. EMS (Economics Management Sciences), NS (Natural Science) and SS (Social Studies);

• Our database contains over 67 000 files and continues to grow every day;

• Approximately 38,000 files are downloaded every week

• Inter-active slides on all topics with audio videos

• For languages and mathematics, we supply explanations, practice test papers and memos allowing parents to easily and affectively assess their children’s comprehension of subject prior to examinations.

• Our website caters for students with an Afrikaans and English home language.

• Our staff are the heart of our company and are always willing to help, even after hours.

• We cater for any syllabus based on the specific textbooks used by the school. Assistance has also been provided to students where the school has no textbooks.

• We are focused on innovation, our in-house development team is always available to incorporate new suggestions and ideas.

• The use of any information or material on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

• Any textbooks that needs to be ordered takes approximately 3 weeks for delivery, and approximately 2 weeks will be needed to summarise the books.

• We also provide summaries for the compiled textbooks of different schools. Our policy is to load the work on the website 7 days before the test/exam date. Work not received within 15 working days prior to the test/exam date can unfortunately not be summarised.

• Class speeches have a turnaround time of five working days (excluding the day the request was received, weekends and public holidays)

• We only provide class speeches (no poems, dramas, dialogues, debates, interviews, reviews, book reports, forum discussions or essays), no speeches will be done that require research or that must be done with reference to a project.

• Assignment research have a turnaround time of 5 working days (excluding the day the request was received, weekends and public holidays). We only provide the project research; no project questions will be answered.

• Two children per household will have access to the service.


Member accesses website and follows the once off, user friendly registration process to access the service.

• English Site: http://www.studymaster.co.za

• Afrikaans Site: http://www.studiemeester.co.za


10. LIFESTYLE VOUCHERS (DISCOUNTS) & TRAVEL CONCIERGE DESK

10.1 Lifestyle Vouchers (Discounted Partners)

Jet Club members will have access to discounted lifestyle benefits through various channels under the following categories:

• Travel

• Automotive

• Leisure and Entertainment

• Discount partners as well as savings and deals are subject to change without prior notification.

• Discount partners have multiple redemption processes and these must be followed in order to receive the relevant savings, deal or benefit.

• No saving, deal or benefit provided by discount partners is redeemable for cash.

• EASA is not liable for the service rendered to members by any discount partner or other third party.

• Discount partner’s individual terms and conditions will apply.

• Call centre to access discount partners is available 07h00 – 19h00 (Monday – Friday).

• Call centre is closed After Hours, Saturdays, Sundays and Public Holidays.

• Should members call outside of the operating hours, an afterhours message will be played, providing call centre hours, within which the member will be assisted.


11. TRAVEL CONCIERGE DESK

Our travel agents will find you the best possible deal within your budget and assist you with making the booking and other travel arrangements.

• This service is an access and information service only; all transactions will be between the member and the benefit partner.

• The Call centre is only accessible Monday to Friday, 07h00 to 19h00 and Saturday 08h00 to 12h00. The call centre is closed on Sundays and public holidays.

• The call centre does not facilitate payments.

• Service provider products and services terms and conditions apply.

• The service is only available to members unless otherwise agreed with client.

• Membership will be verified by the call centre at the point of interaction as per the client’s verification criteria.

• Members may use the benefit as often as they wish.

• Terms and conditions are subject to change without prior notice.


12. REWARDS VOUCHERS

• Access to reward voucher to redeem on a product of your choice at the leading brand.

• We can deliver access to the product through various channels based on your requirements.

• Should all the vouchers selected for a month not be utilised, the vouchers will not be transferable to the new month.

• Vouchers will be valid for 30 days from issue date.

• Rewards Voucher partners are subject to change without prior notification.

• Reward Voucher partners have multiple redemption processes and these must be followed in order to receive the relevant savings, deal or benefit.

• No saving, deal or benefit provided by discount partners is redeemable for cash.

• EASA is not liable for the service rendered to members by any Rewards partner or other third party.

• Rewards Voucher partner’s individual terms and conditions will apply.

• Call centre to access Rewards Voucher partners is available 07h00 – 19h00 (Monday – Friday).

• Call centre is closed After Hours, Saturdays, Sundays and Public Holidays.

• Should members call outside of the operating hours, an afterhours message will be played, providing call centre hours, within which the member will be assisted.


Jet Club General Terms & Conditions Jet Club General Terms & Conditions Reviewed by Michelle Pienaar on March 11, 2020 Rating: 5
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