JET CLUB TERMS AND CONDITIONS
1. GENERAL
1.1 Jet Club is run and managed by Foschini Retail Group (Pty) Ltd ("TFG" / “we” / “our”), registration no. 1988/007302/07. damage, injury, accident, or death that may arise from your inclusion or participation in Jet Club.
1.2 TFG, its affiliates, organisers, promoters, partners and agencies are not responsible for any loss.
1.3 “You” and “your” means the Jet Club subscriber.
1.4 TFG Money Account holders can sign up for a Jet Club subscription which will be billed to your TFG Money Account at a rate of R48.00 monthly. We reserve the right to increase the subscription amount at any time, and will advise you of this.
1.5 All Jet Club benefits, other than the funeral benefit, are made available to you immediately upon acceptance of your Jet Club subscription.
1.6 TFG Money Account payments must be made up to date in order to claim benefits.
1.7 We will only be liable to make benefit payments to you if you access these benefits through the Jet Club Helpline (SA 0800 00 45 45).
1.8 We reserve the right to reserve benefits, other than the funeral benefit, at any time and without prior notification to you.
1.9 We may from time to time share your personal information with selected third parties, including Guardrisk Life Limited, see clause 2 below, in order to administer your funeral benefit and process your Jet Club benefits. Please consult your funeral benefit policy and disclosure notice for more details on who we can share your and your partner’s (where applicable) personal information with in relation to the funeral benefit.
1.10 We reserve the right to make changes to these terms and conditions in our sole discretion and without prior notification to you (with the exception of the funeral benefit terms and conditions where we will give you 31 days’ notice of any changes).
1.11 You can cancel your Jet Club subscription within 31 days from date of commencement of your subscription. Should you elect to cancel within this time, then your TFG Money Account will be credited from date of commencement of your subscription, provided that you have not claimed against any of the Jet Club benefits. If you wish to cancel your Jet Club subscription, you need to call TFG’s Customer Service Department on +27 860 834 834 and select option 4.
1.12 Certain Jet Club benefits are provided directly by the relevant service providers and not by Jet Club/TFG.
1.13 We reserve the right to cancel Jet Club at any time and in such an event we will provide notice to you.
2. FUNERAL BENEFIT
The optional Jet Club subscription includes a funeral benefit which is a life insurance benefit. If you die, R3 500 will be paid to your beneficiary. If you have nominated a partner to be covered by the funeral benefit, R1 500 will be paid to you if your partner dies.
The cover under your funeral benefit starts when you subscribe to Jet Club, either telephonically or in one of our stores. If you nominate a partner to be covered by the funeral benefit, the cover of your partner starts the day you nominate your partner, or the date that we capture take-up of the partner cover (whichever is the earlier).
Foschini Retail Group (Pty) Ltd (”we” or “us”) is an authorised financial services provider with FSP number 32719. We are an intermediary. The funeral benefit is underwritten by Guardrisk Life Limited, an authorised financial services provider and an insurer licensed to conduct life insurance business in terms of the Insurance Act 18 of 2017, with registration number 1999/013922/06 and FSP number 76 (“Guardrisk”). Guardrisk and Foschini Retail Group (Pty) Ltd have concluded a shareholder and subscription agreement that entitles Foschini Retail Group (Pty) Ltd to place insurance business with Guardrisk.Guardrisk can be contacted on 011 669 1000 or on email at info@guardrisk.co.za.
The amount for the Jet Club subscrition is R48.00 per month. The premium for the funeral benefit is R3.00 per month and it is included in the monthly Jet Club subscription amount. There is no additional premium if you choose to cover your partner. We pay the premium to Guardrisk on your behalf every month. The Jet Club subscription amount (which includes an amount equal to the premium paid on your behalf) will be debited to your TFG Money Account each month. The terms and conditions for a TFG Money Account will apply together with the terms and conditions for the Jet Club funeral benefit.
The billing of the Jet Club subscription amount will attract interest if your TFG Money Account payment plan attracts interest, at the same rate as your chosen payment plan. We will keep this interest.
Guardrisk will not change the premium during the first year following the starting date of cover unless there are reasonable actuarial grounds to do so, or if the change will be to your benefit. After the first year, the premium may be changed once a year, but we will give you 31 (thirty-one) days’ notice of any increase, the reason for the increase and if the increase will also result in an increase to the funeral benefit. The notice will also tell you what steps to take, including giving you an opportunity to cancel your Jet Club subscription, if you are not happy with the change/changes.
A three month waiting period, calculated from the starting date of cover, applies to a natural death. There is no waiting period for accidental death. You will not be covered if you commit suicide in the first year after the starting date of cover.
There are general exclusions that apply to the Jet Club funeral benefit, the details of which are in the Policy and Disclosure Notice.
Cover under the Jet Club funeral benefit will end when your TFG Money Account is terminated or when your Jet Club subscription ends. The funeral benefit will only be paid out once for your partner (if you have nominated a partner to be covered by the funeral benefit). Once it has been paid out, the cover for your partner will end.
This means that, if your partner dies and the benefit is paid, you will not be able to cover another partner under this policy.
If you have not paid the monthly amount required by us on your TFG Money Account for two consecutive months,
the Jet Club funeral benefit will suspend (you will not have cover). Cover will also suspend if you reach your credit limit, which is the maximum approved amount of credit granted to you in terms of your TFG Money Account and if there is any amount on your TFG Money Account that is outstanding for 60 (sixty) days or more. Please refer to your policy terms and conditions for more information on when the cover will suspend and reinstate.
Please read your policy and disclosure notice (which is attached to your welcome letter) and keep it in a safe place. You can also access a copy of your policy and disclosure notice on our website at www.jetclub.co.za, or ask in store.
Please make sure that you have read the policy definitions, exclusion clauses, premium clause and the claims procedure clause. Please also familiarise yourself with the time limits for making a claim and what documents will be needed when a claim is made.
You must please advise your beneficiary of the existence of the funeral benefit policy which forms part of your Jet Club subscription to ensure that if you die, a claim can be instituted on time.
If you would like to nominate a partner to be covered by the funeral benefit, please ask for a Partner Details Form at one of our Jet stores, complete it and email it to jetclubforms@tfg.co.za or ask one of our store staff members to email it for you. You will need to complete a partner details form when you add a partner, and you will have to confirm that you have your partner’s permission to provide us with his/her personal information.
Claims can be submitted by completing a claim form and handing it in at any Jet store or emailing it to our Insurance Claims Department at claimsadmin@tfg.co.za. Claims must be submitted to us within 3 months of your death or your partner’s death. You must claim the funeral benefit if your partner dies. Your partner must claim the funeral benefit if you die. If you don’t have a partner, a person who is financially dependent on you, your sibling (including a half sibling or step sibling) or parent (including a natural or legally adoptive parent) must claim. Claims will be paid out by electronic funds transfer (EFT).
Complaints can be made to the National Financial Ombud Scheme by contacting them on 0860 800 900.
Complaints about how this product was sold to you can be made to the FAIS Ombud by contacting them on 012 762 5000.
It is your responsibility let us know if any of your personal particulars change or if you would like to change your beneficiary. Any information you have given us must be true and correct, failing which any claim that is made could be adversely affected. It is also your responsibility to review the insurance cover periodically to ensure that it remains adequate.
Unlike the funeral benefit, the other Jet Club benefits are not regulated by the Financial Advisory and Intermediary Services Act, so you don’t have the same protections under those benefits that you do under the funeral benefit.
3. JET CLUB COMPETITIONS
3.1 All promotional competitions are organised by Foschini Retail Group (Pty) Ltd (“TFG”).
3.2 In these rules, “Promoter” means a person who directly or indirectly promotes, sponsors, organises or conducts promotional competition , or for whose benefit the promotional competition is promoted, sponsored, organised or conducted.
3.3 No director, member, partner, employee, agent of, or consultant to the Promoter or any other person who directly or indirectly controls or is controlled by the Promoter, their advertising agencies, or their spouses, life partners, parents, children, brothers, sisters, business partners or associates, may enter this promotional competition. This also applies to a person who is a supplier of goods or services in connection with this promotional competition.
3.4 All participants must be at least 18 years old at the time of entering the competition.
3.5 The Promoter reserves the right to vary, postpone, suspend or cancel the competition, any aspect of the competition and anything related thereto, without notice at any time and for any reason whatsoever that the Promoter deems is reasonable at the time. Should the Promoter, law or any authority cancel this promotional competition, no notice of cancellation shall be required. In such event, all participants and winners waive any rights and acknowledge that they shall have no claim, of any nature whatsoever against the Promoter, its directors, agents or employees as a result of the cancellation.
3.6 By entering the competition, participants agree and understand that they may win a prize, but there is no guarantee that they will win a prize.
3.7 All Jet Club competitions are open to Jet Club subscribers only.
3.8 Competitions are open for a limited time only as published in the relevant issue of Jet Club magazine or on any of Jet Club’s social media sites.
3.9 By entering any competition in Jet Club magazine, participants agree to abide by the rules and conditions of the competition.
3.10 TFG Money Account instalments and Jet Club subscriptions must be paid up to date in order to stand a chance of winning Jet Club giveaways or competitions.
3.11 By entering this competition, participants:
3.11.1 opt-in to direct marketing communication from the Promoter(s). Participants may unsubscribe from direct marketing at any time; and
3.11.2 consent to the processing of their personal information by the Promotor(s) and its service providers, but only insofar that it is necessary to give effect to the competition, for example to view the entries, select a winner and deliver the prizes.
3.12 The Promoter and its sponsors do not accept any responsibility for any entries or prizes that are lost, damaged, unusable or delayed.
3.13 The winners will not be entitled to payment, credit or otherwise in the event that they do receive or utilise the prize to the fullest extent possible. Any item or value unused will be deemed waived by the winners.
3.14 Prizes are not transferable and may not be deferred or exchanged for cash, credit or otherwise.
3.15 If any taxes, levies, duties or any charges whatsoever are levied on a prize by any competent authority, the winner will be liable for these and the prize value will not be increased to compensate for such charges.
3.16 The winners will be selected after the closing date in the presence of an independent accountant/auditor/attorney.
3.17 The winners will be notified after the closing date. If the Promoter is not able to contact a winner or the winner does not provide the Promoter with relevant and correct information timeously, the prize will be forfeited and a new winner will be re-drawn. The decision of the Promoter as to winners is final and no correspondence will be entered into. The winners may be required to endorse, promote and advertise any of the goods and services of TFG and will not unreasonably withhold their consent.
3.18 Any participant in this competition shall be deemed to have accepted these Competition Rules upon entry into the competition and agrees to be bound by them. Failure to comply with these rules or the terms of acceptance of a prize by a winner will be deemed to be a rejection of the prize and the winners will the be disqualified from receiving the prize.
3.19 Winners will be notified by telephone and will receive their prize/s by post or in a Jet store.
3.20 Prizes exclude any other expenses incurred by winning participants when participating in the competitions.
3.21 The judges decision is final and no correspondence will be entered into.
3.22 Any information disclosed by entrants will only be used to contact the entrant, should they be selected as a winner.
3.23 TFG reserves the right to make media announcements and/or publish names and photographs of competition winners. Errors and omissions excepted.
3.24 TFG will require winners to consent before they can be asked to participate in any marketing activity or have their image or name used in any way.
3.25 Sponsoring parties are not responsible or liable for any or all losses, rights, claims and actions in connection with, or resulting from, participation in competitions or acceptance of prizes.
3.26 Winners may not win a Jet Club competition more than once in a 90 (ninety) day period. Any winners drawn who have will not qualify and another winner will be drawn.
3.27 Entrants may send a maximum of 3 entries per competition.
4. PERSONAL HEALTH ADVISOR (PHA) (MEDICAL ADVICE CARELINES)
4.1 Access to the service is available to valid Jet Club subscribers only (subscribers whose premiums are up to date at time of claim).
4.2 Based on symptom assessment, a Jet Club representative may refer a subscriber to a medical professional. Any costs incurred for services rendered by a medical professional are to be paid by the subscriber.
4.3 Symptom assessments are made based on the information provided by the subscriber at the time of the call and can only be as accurate as the information provided by the subscriber.
5. EA TOUCH
TRAUMA, ASSAULT AND HIV SUPPORT
5.1 Claims Procedure
5.1.1 The Jet Club subscriber should contact the Jet Club Call Centre to report the incident telephonically. Following the initial telephone counselling by the resource nurse and/or referral (if necessary), claim forms will be faxed or mailed to the client to complete.
5.2 The Club subscriber pays for treatment and claims back expenses from RSI (Risk Solutions International).
5.3 The subscriber submits the following documentation to Postal Address - RSI, PO Box 1181, Ruimsig, 1732.
5.3.1 Claim Form & Police Case number (for assault)
5.3.2 Medical reports in the event of injury.
5.3.3 Certified copy of client’s Identity document.
5.3.4 Banking details of the client
5.4 RSI will review the above documents to make a decision on the validity of the claim. If the claim is valid, RSI will reimburse the client.
5.5 Claims must be submitted within 30 days.
6. LEGAL ASSIST
Legal assist is a 24-hour telephonic advice line manned by qualified in-house attorneys who provide guidance on all legal matters.
Subscribers have access to Europ Assistance’s national panel of attorneys where they will get
6.1 one free letter of demand
6.2 one free face –to-face 30-minute consultation with an Attorney on their panel.
6.3 one telephone call
Access to the service is available to validated clients only
7. JET CLUB VOUCHER
7.1 Vouchers may be used for merchandise at any Jet store;
7.2 The following goods may not be purchased with a Voucher: sale goods, reduced merchandise, cell phones, laptops, tablets, navigational devices, Gift Cards or airtime purchases;
7.3 Vouchers are non-transferable and may not be exchanged for cash or be used as payment towards a TFG Money account;
7.4 Vouchers may not be used in conjunction with any promotional offer, and expire on the date stated therein.
8. WILL DRAFTING BENEFIT
8.1 This benefit entitles you to one free consultation with a consultant to draft a Last Will and Testament for you.
8.2 To make use of this benefit, you need to provide us with your name, surname, cell number, email address and date of birth via one of the channels below:
8.2.1 Via email: wills@wills4free.co.za; or
8.2.2. Via WhatsApp: +27 81 313 9321; or
8.2.3. Register for your Will Drafting Benefit on www.jetclub.co.za; and we will call you to arrange an appointment at a time, date and venue agreed to by both you and the consultant within the geographic area where you reside.
8.3 This benefit is available to all Jet Club subscribers regardless of age or gender.
9. EDUCATIONAL SUPPORT SERVICES
9.1 Study Master (web based support services)
Service Offering
10.1 Lifestyle Vouchers (Discounted Partners)
11. TRAVEL CONCIERGE DESK
Europ Assistance travel agents will find you the best possible deal within your budget and assist you with making the booking and other travel arrangements.
12. JET CLUB REWARDS VOUCHERS
13. TFG CONNECT AIRTIME
Visit www.tfgconnect.co.za for terms & conditions
Active Jet Club subscribers, who are billed their subscription and recharge their TFG Connect SIM card with at least R45 during the same month, will receive R48 airtime by the 7th of the following month. If the Jet Club subscription is linked to a TFG Money Account, the TFG Money Account must be paid in full by the due date for that month in order to receive the free R48 airtime.
The optional Jet Club subscription includes a funeral benefit which is a life insurance benefit. If you die, R3 500 will be paid to your beneficiary. If you have nominated a partner to be covered by the funeral benefit, R1 500 will be paid to you if your partner dies.
The cover under your funeral benefit starts when you subscribe to Jet Club, either telephonically or in one of our stores. If you nominate a partner to be covered by the funeral benefit, the cover of your partner starts the day you nominate your partner, or the date that we capture take-up of the partner cover (whichever is the earlier).
Foschini Retail Group (Pty) Ltd (”we” or “us”) is an authorised financial services provider with FSP number 32719. We are an intermediary. The funeral benefit is underwritten by Guardrisk Life Limited, an authorised financial services provider and an insurer licensed to conduct life insurance business in terms of the Insurance Act 18 of 2017, with registration number 1999/013922/06 and FSP number 76 (“Guardrisk”). Guardrisk and Foschini Retail Group (Pty) Ltd have concluded a shareholder and subscription agreement that entitles Foschini Retail Group (Pty) Ltd to place insurance business with Guardrisk.Guardrisk can be contacted on 011 669 1000 or on email at info@guardrisk.co.za.
The amount for the Jet Club subscrition is R48.00 per month. The premium for the funeral benefit is R3.00 per month and it is included in the monthly Jet Club subscription amount. There is no additional premium if you choose to cover your partner. We pay the premium to Guardrisk on your behalf every month. The Jet Club subscription amount (which includes an amount equal to the premium paid on your behalf) will be debited to your TFG Money Account each month. The terms and conditions for a TFG Money Account will apply together with the terms and conditions for the Jet Club funeral benefit.
The billing of the Jet Club subscription amount will attract interest if your TFG Money Account payment plan attracts interest, at the same rate as your chosen payment plan. We will keep this interest.
Guardrisk will not change the premium during the first year following the starting date of cover unless there are reasonable actuarial grounds to do so, or if the change will be to your benefit. After the first year, the premium may be changed once a year, but we will give you 31 (thirty-one) days’ notice of any increase, the reason for the increase and if the increase will also result in an increase to the funeral benefit. The notice will also tell you what steps to take, including giving you an opportunity to cancel your Jet Club subscription, if you are not happy with the change/changes.
A three month waiting period, calculated from the starting date of cover, applies to a natural death. There is no waiting period for accidental death. You will not be covered if you commit suicide in the first year after the starting date of cover.
There are general exclusions that apply to the Jet Club funeral benefit, the details of which are in the Policy and Disclosure Notice.
Cover under the Jet Club funeral benefit will end when your TFG Money Account is terminated or when your Jet Club subscription ends. The funeral benefit will only be paid out once for your partner (if you have nominated a partner to be covered by the funeral benefit). Once it has been paid out, the cover for your partner will end.
This means that, if your partner dies and the benefit is paid, you will not be able to cover another partner under this policy.
If you have not paid the monthly amount required by us on your TFG Money Account for two consecutive months,
the Jet Club funeral benefit will suspend (you will not have cover). Cover will also suspend if you reach your credit limit, which is the maximum approved amount of credit granted to you in terms of your TFG Money Account and if there is any amount on your TFG Money Account that is outstanding for 60 (sixty) days or more. Please refer to your policy terms and conditions for more information on when the cover will suspend and reinstate.
Please read your policy and disclosure notice (which is attached to your welcome letter) and keep it in a safe place. You can also access a copy of your policy and disclosure notice on our website at www.jetclub.co.za, or ask in store.
Please make sure that you have read the policy definitions, exclusion clauses, premium clause and the claims procedure clause. Please also familiarise yourself with the time limits for making a claim and what documents will be needed when a claim is made.
You must please advise your beneficiary of the existence of the funeral benefit policy which forms part of your Jet Club subscription to ensure that if you die, a claim can be instituted on time.
If you would like to nominate a partner to be covered by the funeral benefit, please ask for a Partner Details Form at one of our Jet stores, complete it and email it to jetclubforms@tfg.co.za or ask one of our store staff members to email it for you. You will need to complete a partner details form when you add a partner, and you will have to confirm that you have your partner’s permission to provide us with his/her personal information.
Claims can be submitted by completing a claim form and handing it in at any Jet store or emailing it to our Insurance Claims Department at claimsadmin@tfg.co.za. Claims must be submitted to us within 3 months of your death or your partner’s death. You must claim the funeral benefit if your partner dies. Your partner must claim the funeral benefit if you die. If you don’t have a partner, a person who is financially dependent on you, your sibling (including a half sibling or step sibling) or parent (including a natural or legally adoptive parent) must claim. Claims will be paid out by electronic funds transfer (EFT).
Complaints can be made to the National Financial Ombud Scheme by contacting them on 0860 800 900.
Complaints about how this product was sold to you can be made to the FAIS Ombud by contacting them on 012 762 5000.
It is your responsibility let us know if any of your personal particulars change or if you would like to change your beneficiary. Any information you have given us must be true and correct, failing which any claim that is made could be adversely affected. It is also your responsibility to review the insurance cover periodically to ensure that it remains adequate.
Unlike the funeral benefit, the other Jet Club benefits are not regulated by the Financial Advisory and Intermediary Services Act, so you don’t have the same protections under those benefits that you do under the funeral benefit.
3. JET CLUB COMPETITIONS
3.1 All promotional competitions are organised by Foschini Retail Group (Pty) Ltd (“TFG”).
3.2 In these rules, “Promoter” means a person who directly or indirectly promotes, sponsors, organises or conducts promotional competition , or for whose benefit the promotional competition is promoted, sponsored, organised or conducted.
3.3 No director, member, partner, employee, agent of, or consultant to the Promoter or any other person who directly or indirectly controls or is controlled by the Promoter, their advertising agencies, or their spouses, life partners, parents, children, brothers, sisters, business partners or associates, may enter this promotional competition. This also applies to a person who is a supplier of goods or services in connection with this promotional competition.
3.4 All participants must be at least 18 years old at the time of entering the competition.
3.5 The Promoter reserves the right to vary, postpone, suspend or cancel the competition, any aspect of the competition and anything related thereto, without notice at any time and for any reason whatsoever that the Promoter deems is reasonable at the time. Should the Promoter, law or any authority cancel this promotional competition, no notice of cancellation shall be required. In such event, all participants and winners waive any rights and acknowledge that they shall have no claim, of any nature whatsoever against the Promoter, its directors, agents or employees as a result of the cancellation.
3.6 By entering the competition, participants agree and understand that they may win a prize, but there is no guarantee that they will win a prize.
3.7 All Jet Club competitions are open to Jet Club subscribers only.
3.8 Competitions are open for a limited time only as published in the relevant issue of Jet Club magazine or on any of Jet Club’s social media sites.
3.9 By entering any competition in Jet Club magazine, participants agree to abide by the rules and conditions of the competition.
3.10 TFG Money Account instalments and Jet Club subscriptions must be paid up to date in order to stand a chance of winning Jet Club giveaways or competitions.
3.11 By entering this competition, participants:
3.11.1 opt-in to direct marketing communication from the Promoter(s). Participants may unsubscribe from direct marketing at any time; and
3.11.2 consent to the processing of their personal information by the Promotor(s) and its service providers, but only insofar that it is necessary to give effect to the competition, for example to view the entries, select a winner and deliver the prizes.
3.12 The Promoter and its sponsors do not accept any responsibility for any entries or prizes that are lost, damaged, unusable or delayed.
3.13 The winners will not be entitled to payment, credit or otherwise in the event that they do receive or utilise the prize to the fullest extent possible. Any item or value unused will be deemed waived by the winners.
3.14 Prizes are not transferable and may not be deferred or exchanged for cash, credit or otherwise.
3.15 If any taxes, levies, duties or any charges whatsoever are levied on a prize by any competent authority, the winner will be liable for these and the prize value will not be increased to compensate for such charges.
3.16 The winners will be selected after the closing date in the presence of an independent accountant/auditor/attorney.
3.17 The winners will be notified after the closing date. If the Promoter is not able to contact a winner or the winner does not provide the Promoter with relevant and correct information timeously, the prize will be forfeited and a new winner will be re-drawn. The decision of the Promoter as to winners is final and no correspondence will be entered into. The winners may be required to endorse, promote and advertise any of the goods and services of TFG and will not unreasonably withhold their consent.
3.18 Any participant in this competition shall be deemed to have accepted these Competition Rules upon entry into the competition and agrees to be bound by them. Failure to comply with these rules or the terms of acceptance of a prize by a winner will be deemed to be a rejection of the prize and the winners will the be disqualified from receiving the prize.
3.19 Winners will be notified by telephone and will receive their prize/s by post or in a Jet store.
3.20 Prizes exclude any other expenses incurred by winning participants when participating in the competitions.
3.21 The judges decision is final and no correspondence will be entered into.
3.22 Any information disclosed by entrants will only be used to contact the entrant, should they be selected as a winner.
3.23 TFG reserves the right to make media announcements and/or publish names and photographs of competition winners. Errors and omissions excepted.
3.24 TFG will require winners to consent before they can be asked to participate in any marketing activity or have their image or name used in any way.
3.25 Sponsoring parties are not responsible or liable for any or all losses, rights, claims and actions in connection with, or resulting from, participation in competitions or acceptance of prizes.
3.26 Winners may not win a Jet Club competition more than once in a 90 (ninety) day period. Any winners drawn who have will not qualify and another winner will be drawn.
3.27 Entrants may send a maximum of 3 entries per competition.
4. PERSONAL HEALTH ADVISOR (PHA) (MEDICAL ADVICE CARELINES)
4.1 Access to the service is available to valid Jet Club subscribers only (subscribers whose premiums are up to date at time of claim).
4.2 Based on symptom assessment, a Jet Club representative may refer a subscriber to a medical professional. Any costs incurred for services rendered by a medical professional are to be paid by the subscriber.
4.3 Symptom assessments are made based on the information provided by the subscriber at the time of the call and can only be as accurate as the information provided by the subscriber.
5. EA TOUCH
TRAUMA, ASSAULT AND HIV SUPPORT
5.1 Claims Procedure
5.1.1 The Jet Club subscriber should contact the Jet Club Call Centre to report the incident telephonically. Following the initial telephone counselling by the resource nurse and/or referral (if necessary), claim forms will be faxed or mailed to the client to complete.
5.2 The Club subscriber pays for treatment and claims back expenses from RSI (Risk Solutions International).
5.3 The subscriber submits the following documentation to Postal Address - RSI, PO Box 1181, Ruimsig, 1732.
5.3.1 Claim Form & Police Case number (for assault)
5.3.2 Medical reports in the event of injury.
5.3.3 Certified copy of client’s Identity document.
5.3.4 Banking details of the client
5.4 RSI will review the above documents to make a decision on the validity of the claim. If the claim is valid, RSI will reimburse the client.
5.5 Claims must be submitted within 30 days.
6. LEGAL ASSIST
Legal assist is a 24-hour telephonic advice line manned by qualified in-house attorneys who provide guidance on all legal matters.
Subscribers have access to Europ Assistance’s national panel of attorneys where they will get
6.1 one free letter of demand
6.2 one free face –to-face 30-minute consultation with an Attorney on their panel.
6.3 one telephone call
Access to the service is available to validated clients only
7. JET CLUB VOUCHER
7.1 Vouchers may be used for merchandise at any Jet store;
7.2 The following goods may not be purchased with a Voucher: sale goods, reduced merchandise, cell phones, laptops, tablets, navigational devices, Gift Cards or airtime purchases;
7.3 Vouchers are non-transferable and may not be exchanged for cash or be used as payment towards a TFG Money account;
7.4 Vouchers may not be used in conjunction with any promotional offer, and expire on the date stated therein.
8. WILL DRAFTING BENEFIT
8.1 This benefit entitles you to one free consultation with a consultant to draft a Last Will and Testament for you.
8.2 To make use of this benefit, you need to provide us with your name, surname, cell number, email address and date of birth via one of the channels below:
8.2.1 Via email: wills@wills4free.co.za; or
8.2.2. Via WhatsApp: +27 81 313 9321; or
8.2.3. Register for your Will Drafting Benefit on www.jetclub.co.za; and we will call you to arrange an appointment at a time, date and venue agreed to by both you and the consultant within the geographic area where you reside.
8.3 This benefit is available to all Jet Club subscribers regardless of age or gender.
9. EDUCATIONAL SUPPORT SERVICES
9.1 Study Master (web based support services)
Service Offering
- Support and assistance to students grades 1 – 12;
- The benefits are offered through an online platform with a back-up team who handle enquiries via a ticketing system to ensure a seamless service delivery;
- 12 000 children are currently subscribed to the platform;
- Textbook summaries of all subjects offered by Government Schools, Private Schools and Home Schooling. Institutes e.g. EMS (Economics Management Sciences), NS (Natural Science) and SS (Social Studies);
- Their database contains over 67 000 files and continues to grow every day;
- Approximately 38 000 files are downloaded every week;
- Inter-active slides on all topics with audio videos;
- For languages and mathematics, they supply explanations, practice test papers and memos allowing parents to easily and affectively assess their childeren’s comprehension of the subject prior to examinations;
- Their website caters for students with an Afrikaans and English home language;
- Their staff are the heart of the company and are willing to help, even after hours;
- They cater for any syllabus based on specific textbooks used by the school. Assistance has always been provided to students where the school has no textbooks;
- They are focused on innovation, their in-house development team is always available to incorporate new suggestions and ideas.
- The use of any information or material on this website is entirely at your own risk, for which Study Master shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
- Any textbooks that needs to be ordered takes approximately 3 weeks for delivery, and approximately 2 weeks will be needed to summarise the books.
- They also provide summaries for the compiled textbooks of different schools. Their policy is to load the work on the website 7 days before the test/exam date. Work not received within 15 working days prior to the test/exam date can unfortunately not be summarised.
- Class speeches have a turn around time of five working days (excluding the day the request was received, weekends and public holidays)
- They only provide class speeches (no poems, dramas, dialogues, debates, interviews, reviews, book reports, forum 12.
- discussions or essays), no speeches will be done that require research or that must be done with reference to a project.
- Assignment research have a turnaround time of 5 working days (excluding the day the request was received, weekends and public holidays). They only provide the project research; no project questions will be answered.
- Two children per household will have access to the service.
- English Site: http://www.studymaster.co.za
- Afrikaans Site: http:// www.studiemeester.co.za
10.1 Lifestyle Vouchers (Discounted Partners)
- Travel
- Automotive
- Leisure and Entertainment
- Discount partners as well as savings and deals are subjet to change without prior notification.
- Discount partners have multiple redemption processes and these must be followed in order to receive the relevant savings deal or benefit.
- No saving, deal or benefit provided by discount partners is redeemable for cash.
- TFG is not liable for the service rendered to members by any discount partner or other third party.
- Discount partner’s individual terms and conditions will apply.
- Call centre to access discount partners is available 07h00 – 19h00 (Monday – Friday).
- Call centre is closed after hours, Saturdays, Sundays and Public Holidays.
- Should members call outside of the operating hours, an after hours message will be played, providing call centre hours, within which the member will be assisted.
11. TRAVEL CONCIERGE DESK
Europ Assistance travel agents will find you the best possible deal within your budget and assist you with making the booking and other travel arrangements.
- This service is an access and information service only; all transactions will be between the subscriber and the benefit partner.
- The call centre is only accessible Monday to Friday, 07h00 to 19h00 and Saturday 08h00 to 12h00. The call centre is closed on Sundays and public holidays.
- The call centre does not facilitate payments.
- Service provider products and services terms and conditions apply.
- The service is only available to subscribers unless otherwise agreed with TFG.
- Subscription will be verified by the call centre at the point of interaction as per TFG’s verification criteria.
- Subscribers may use the benefit as often as they wish.
- Terms and conditions are subject to change without prior notice.
12. JET CLUB REWARDS VOUCHERS
- Access Jet Club rewards vouchers to redeem on a product of your choice at the leading brands.
- Access to the product can be delivered through various different channels based on your requirements.
- Should all the vouchers selected for a month not be utilised, the vouchers will not be transferable to the new month.
- Jet Club rewards vouchers will be valid for 30 days from issue date.
- Jet Club rewards voucher are subject to change without prior notification.
- Jet Club rewards voucher partners have multiple redemption processes and these must be followed in order to receive the relevant savings, deal or benefit.
- No saving, deal or benefit provided by discount partners is redeemable for cash.
- TFG is not liable for the service rendered to subscribers by any rewards partner or other third party.
- Jet Club rewards voucher partner’s individual terms and conditions will apply.
- Call centre to access Jet Club rewards voucher partners is available 07h00 – 19h00 (Monday – Friday).
- Call centre is closed after hours, Saturdays, Sundays and Public Holidays.
- Should subscribers call outside of the operating hours, an after hours message will be played, providing call centre hours within which the subscriber will be assisted
13. TFG CONNECT AIRTIME
Visit www.tfgconnect.co.za for terms & conditions
Active Jet Club subscribers, who are billed their subscription and recharge their TFG Connect SIM card with at least R45 during the same month, will receive R48 airtime by the 7th of the following month. If the Jet Club subscription is linked to a TFG Money Account, the TFG Money Account must be paid in full by the due date for that month in order to receive the free R48 airtime.
Please see the policy and disclosure notice here.
JET CLUB TERMS AND CONDITIONS
![JET CLUB TERMS AND CONDITIONS]()
Reviewed by Amaarah
on
September 03, 2024
Rating:
