JET CLUB TERMS & CONDITIONS

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JET CLUB TERMS & CONDITIONS

1. GENERAL

1.1 Jet Club is run and managed by Foschini Retail Group (Pty) Ltd ("TFG" / “we” / “our”), registration no. 1988/007302/07.
1.2. TFG, its affiliates, organisers, promoters, partners and agencies are not responsible for any loss, damage, injury, accident, or death that may arise from your inclusion or participation in Jet Club
1.3. “You” and “your” means the Jet Club subscriber.
1.4. Jet Account customers as well as Jet cash customers can sign up for a Jet Club membership which will be billed to your Jet Account at a rate of 42.00 monthly. We reserve the right to increase the subscription amount at any time, and will advise you of this.
1.5. You can also take up a 3, 6 or 12-month Jet Club subscription on a cash basis and pay for this up front in cash at any Jet store.
1.6. All Jet Club benefits, other than the death benefit, are made available to you immediately upon acceptance of your Jet Club membership.
1.7. Jet Account payments and Jet Club subscriptions must be up to date in order to claim benefits.
1.8. We will only be liable to make benefit payments to you if access these benefits through the Jet Club Helpline (SA & Namibia 0800 00 45 45)
1.9. We reserve the right to add or withdraw benefits at any time and without prior notification to you.
1.10. We may from time to time share your personal information with selected third parties, including Hollard (see 2 below), in order to process your Jet Club benefits. Your personal information will not be used by third parties for marketing or advertising purposes. Hollard collects your personal information as required by law and may share your personal information with other insurers, industry bodies, credit agencies and service providers, and this includes information about your Jet Club funeral benefit and claims. Hollard does this to assess claims, prevent fraud and to conduct surveys.
1.11. We reserve the right to make changes to these terms and conditions in our sole discretion and without prior notification to you.
1.12. You can cancel your subscription within 31 days from date of enrolment. Should you elect to cancel within this time, then your Jet account will be credited, or you will receive a refund (whichever is applicable), provided that you have not claimed against any of the Jet Club benefits. If you wish to cancel your Jet Club membership, you need to call TFG’s Customer Service Department on 0860 834 834 and select option 4.
1.13. Certain Jet Club benefits are provided directly by the relevant service providers and not by Jet Club/TFG.
1.14. We reserve the right to cancel Jet Club at any time and in such an event we will provide notice to you.

2. FUNERAL BENEFIT

Jet Club includes a funeral benefit which pays a set amount if you die, or if your partner dies, subject to these terms and conditions. Your partner is the person nominated by you when you sign up for a Jet Club membership, and who is your legal husband/wife or a person who lives with you as if you are married, who you intend to stay with and have lived with for at least 12 (twelve) months in a row.

The funeral benefit is underwritten by Hollard Life Assurance Company Limited (“Hollard”), a licensed life insurer in terms of the Insurance Act 18 of 2017.

2.1. To be eligible for the funeral benefit:
2.1.1. You need to have been a Jet Club subscriber for 3 (three) consecutive months, unless the death was due to an accident. Accidental death is covered immediately, but natural death is only covered after 3 (three) months from the date you subscribed to Jet Club; and
2.1.2. You must be up to date with your Jet Club subscription amounts at the time of your death or your partner’s death, as the case may; and
2.1.3. You/your partner must be 18 (eighteen) or older; and
2.1.4. You/your partner must be a citizen or legal permanent resident of South Africa or Namibia and must ordinarily live in one of these countries.
2.1.5. You/your partner must not have been out of South Africa or Namibia, as the case may be, for longer than 3 (three) months in a row.

These conditions will also apply if you cancel and reinstate Jet Club.

2.2. You must claim the funeral benefit if your partner dies.
2.3. Your partner must claim the funeral benefit if you die. If you don’t have a partner, your next of kin such as a parent, adult child, brother or sister must claim the funeral benefit if you die, otherwise the benefit will be paid to your deceased estate.
2.4. All required documents must be submitted with the claim at a Jet store. The required documents are:
2.4.1. Death certificate
2.4.2. Identity document of the deceased
2.4.3. Identity document of the claimant
2.4.4. Certified copy of marriage certificate (if your partner is claiming on your death and if your partner is your legal husband/wife)
2.4.5. A relationship status affidavit for a claim on your death which is not made by your partner
2.4.6. Letter of authority from the court (if applicable)
2.4.7. Police report if death is due to unnatural causes
2.4.8. Notification of death BI 1663 (South Africa only)
2.5. The person who claims the funeral benefit will be paid the funeral benefit.
2.6. The funeral benefit will be paid in South African Rands.
2.7. Funeral benefit claims will be paid out in the Jet store where the claim was submitted.
2.8. If Hollard needs more information than you have given us to process a claim, you give Hollard the right to contact any person they think necessary to get the information they need, including a doctor or hospital. You allow any person who Hollard contacts, to give Hollard the information that they need.

You must claim the funeral benefit if your partner dies. Your partner must claim the funeral benefit if you die. If you don’t have a partner, your next of kin such as a parent, adult child, brother or sister must claim the funeral benefit if you die.
The person who claims the funeral benefit will be paid the funeral benefit.
The funeral benefit will be paid in the currency of the country in which you live, or in which you lived at the time of your death. Funeral benefit claims will be paid out in the Jet store where the claim was submitted.

3. JET CLUB COMPETITIONS

3.1. All promotional competitions are organised by Foschini Retail Group (Pty) Ltd (“TFG”).
3.2. In these rules, “Promoter” means a person who directly or indirectly promotes, sponsors, organises or conducts the promotional competition, or for whose benefit the promotional competition is promoted, sponsored, organised or conducted.
3.3. No director, member, partner, employee, agent of, or consultant to the Promoter or any other person who directly or indirectly controls or is controlled by the Promoter, their advertising agencies, or their spouses, life partners, parents, children, brothers, sisters, business partners or associates, may enter this promotional competition. This also applies to a person who is a supplier of goods or services in connection with this promotional competition.
3.4. All participants must be at least 18 years old at the time of entering the competition.
3.5. The Promoter reserves the right to vary, postpone, suspend or cancel the competition, any aspect of the competition and anything related thereto, without notice at any time and for any reason whatsoever that the Promoter deems is reasonable at the time. Should the Promoter, law or any authority cancel this promotional competition, no notice of cancellation shall be required. In such event, all participants and winners waive any rights and acknowledge that they shall have no claim, of any nature whatsoever against the Promoter, its directors, agents or employees as a result of the cancellation.
3.6. By entering the competition, participants agree and understand that they may win a prize, but there is no guarantee that they will win a prize.
3.7. All Jet Club competitions are open to Jet Club subscribers only.
3.8. Competitions are open for a limited time only as published in the relevant issue of Jet Club magazine or on any of Jet Club’s social media sites.
3.9. By entering any competition in Jet Club magazine, participants agree to abide by the rules and conditions of the competition.
3.10. Jet Account instalments and Jet Club subscriptions must be paid up to date in order to stand a chance of winning Jet Club giveaways or competitions.
3.11. By entering this competition, participants:
3.11.1. opt-in to direct marketing communication from the Promoter(s). Participants may unsubscribe from direct marketing at any time; and
3.11.2. consent to the processing of their personal information by the Promotor(s) and its service providers, but only insofar that it is necessary to give effect to the competition, for example to view the entries, select a winner and deliver the prizes.
3.12. The Promoter and its sponsors do not accept any responsibility for any entries or prizes that are lost, damaged, unusable or delayed.
3.13. The winners will not be entitled to payment, credit or otherwise in the event that they do receive or utilise the prize to the fullest extent possible. Any item or value unused will be deemed waived by the winners.
3.14. Prizes are not transferable and may not be deferred or exchanged for cash, credit or otherwise.
3.15. If any taxes, levies, duties or any charges whatsoever are levied on a prize by any competent authority, the winner will be liable for these and the prize value will not be increased to compensate for such charges.
3.16. The winners will be selected after the closing date in the presence of an independent accountant/auditor/attorney.
3.17. The winners will be notified after the closing date. If the Promoter is not able to contact a winner, or the winner does not provide the Promoter with relevant and correct information timeously, the prize will be forfeited and a new winner will be re-drawn. The decision of the Promoter as to the winners is final and no correspondence will be entered into3.18. The winners may be required to endorse, promote and advertise any of the goods and services of TFG and will not unreasonably withhold their consent.
3.19. Any participant in this competition shall be deemed to have accepted these Competition Rules upon entry into the competition and agrees to be bound by them. Failure to comply with these rules or the terms of acceptance of a prize by a winner will be deemed to be a rejection of the prize and the winners will then be disqualified from
receiving the prize.
3.20. Winners will be notified by telephone and will receive their prize/s by post or in a Jet store.
3.21. Prizes exclude any other expenses incurred by winning participants when participating in the competitions.
3.22. The judges’ decision is final and no correspondence will be entered into.
3.23. Any information disclosed by entrants will only be used to contact the entrant, should they be selected as a winner.
3.24. TFG reserves the right to make media announcements and/or publish names and photographs of competition winners. Errors and omissions excepted.
3.25. TFG will require winners to consent before they can be asked to participate in any marketing activity or have their image or name used in any way.
3.26. Sponsoring parties are not responsible or liable for any or all losses, rights, claims and actions in connection with, or resulting from, participation in competitions or acceptance of prizes.
3.27. Winners may not win a Jet Club competition more than once in a 90 (ninety) day period. Any winners drawn who have won in the last 90 (ninety) days will not qualify and another winner will be drawn.
3.28. Entrants may send a maximum of 3 entries per competition.

4. EMERGENCY HOME ASSIST

4.1. Providing assistance for emergency household repairs that need to be carried out within 2 hours of the call and that could result in consequential damage. Service providers are dispatched in the event of electrical and plumbing problems, locksmiths, glaziers or if an essential appliance needs to be repaired.
4.2. The service provides for three incidents per calendar year.
4.3. The benefits do not accumulate in the event that you have not claimed your maximum limit of three incidents per calendar year.
4.4. This cost includes call-out and first hour labour but excludes costs related to parts.
4.5. Household Repairs Assistance will be provided in the event of non-emergency repairs; the member will then be liable for costs and must settle directly with the service provider at the time of repair.
4.6. Incidents not attended to on the instruction of a Jet Club representative case manager will not be considered after any repair.
4.7. Emergency repairs outside of the domestic dwelling are not included i.e. office premises, public buildings or outbuildings not attached to the main building etc.
4.8. A repair incident is considered per service category, e.g. if an electrician is called out to repair a fault on the distribution board, as well as an electrical connection, this is treated as one call out.
4.9. If an appliance is still under warranty, it will be referred to the manufacturer for repair.
4.10. Service guarantees vary and will be stated on the service provider’s invoice.
4.11. Jet Club representatives will attend to and dispatch a service provider in the event your window is broken or cracked.

We cover the call-out fee and first hour labour only for standard sized windows. Any additional costs will be for the client’s account including parts

4.12. Electrical Repairs include:
4.12.1. Distribution boards, circuits, main cables
4.12.2. Earth leakage relays
4.12.3. Geyser connections, thermostats and elements
4.12.4. Plug points causing power failures
4.12.5. General house wiring
4.12.6. Light fittings or switches causing power failures
4.12.7. Lightning strikes on wiring
4.12.8. Burnt connections
4.12.9. Connections to all electrical motors e.g. electric gate motor 4.12.10. Municipal connections inside of the property
4.13. Electrical Repairs exclude:
4.13.1. Electric gates and doors
4.13.2. Jacuzzi, swimming pool or borehole pumps
4.13.3. Air conditioners and commercial refrigeration
4.13.4. Repairs not complying with regulated specifications such as SABS and others 

4.13.5. Geyser solar panels
4.14. Plumbing Repairs include:
4.14.1. Visible burst water connections and pipes
4.14.2. Municipal connections inside the property
4.14.3. Blocked drains, toilets, baths and sinks
4.14.4. Geyser overflow valves (lacto and pressure release)
4.15. Plumbing Repairs exclude:
4.15.1. Jacuzzis, swimming pools or boreholes
4.15.2. Leak detection inspection
4.15.3. Repairs not complying with regulated specifications such as SABS or others
4.16. Locksmith Repairs include:
4.16.1. Keys broken off or lost for the main entrance or exit to a house.
4.17. Locksmith Repairs exclude: 4.17.1. Burglary incidents

4.17.2. Outbuildings 4.17.3. Padlocks 4.17.4. Safes
4.18. Appliance Repairs include: 4.18.1. Fridges
4.18.2. Freezers
4.18.3. Washing machines
4.18.4. Stoves (only if complete function is lost – if one or more plates are working it is not deemed to be an emergency repair)
4.19. Appliance Repairs exclude:
4.19.1. Damages to cosmetic parts (parts not influencing the operation of the appliance) 4.19.2. Repairs to items damaged due to theft, rust, fire or ordinary wear and tear 4.19.3. All appliances not listed above

5. PERSONAL HEALTH ADVISOR (PHA) (MEDICAL ADVICE CARELINES)

5.1. Access to the service is available to valid Jet Club members only (members whose premiums are up to date at time of claim)
5.2. Based on symptom assessment, a Jet Club representative may refer a member to a medical professional. Any costs incurred for services rendered by a medical professional are to be paid by the member.
5.3. Symptom assessments are made based on the information provided by the member at the time of the call and can only be as accurate as the information provided by the member.

6. TRAUMA, ASSAULT AND HIV SUPPORT

6.1. Claims Procedure
6.1.1. The Jet Club member should contact the Jet Club Call Centre to report the incident telephonically. Following the initial telephone counselling by the resource nurse and/or referral (if necessary), claim forms will be faxed or mailed to the client to complete.
6.2. The Club member pays for treatment and claims back expenses from RSI (Risk Solutions International).
6.3. The client submits the following documentation to Postal Address - RSI, PO Box 1181, Ruimsig, 1732. 6.3.1. Claim Form & Police Case number (for assault)
6.3.2. Medical reports in the event of injury.
6.3.3. Certified copy of the client’s Identity document.
6.3.4. Banking details of the client
6.4. RSI will review the above documents to make a decision on the validity of the claim. If the claim is valid, RSI will reimburse the client.
6.5. Claims must be submitted within 30 days.

7. LEGAL ASSIST
7.1. Access to the service is available to valid Jet Club members only (members whose premiums are up to date at time of claim)
7.2. Benefits are limited to
7.2.1. one free letter of demand
7.2.2. one free face –to-face 30-minute consultation with an Attorney on our panel.. 7.2.3. one telephone call

8. JET CLUB VOUCHERS
8.1. Vouchers may be used for merchandise at any Jet store;
8.2. The following goods may not be purchased with a Voucher: sale goods, reduced merchandise, cell phones, laptops, tablets, navigational devices, Gift Cards or airtime purchases;
8.3. Vouchers are non-transferable and may not be exchanged for cash or be used as payment towards a Jet account; 8.4. Vouchers may not be used in conjunction with any other promotional offer, and expires on the date stated therein.

9. PHARMACY BENEFIT
9.1. Any advice given is not intended to be a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of your physician or other qualified health provider with any questions you may have regarding a medical condition.
9.2. No medication included.

10. COUPON BENEFIT
10.1. Coupons are redeemable at selected Shoprite, Checkers and Checkers Hyper stores in SA only.
10.2. Coupons are valid for a limited time only.
10.3. Current available coupons may vary.
10.4. Only South African residents may take up coupon offers.
10.5. Each coupon code may be redeemed only once.
10.6. Each code may only be entered once however multiple unique codes may be entered on each purchase.
10.7. Limited to 6 coupons per customer per month per product.
10.8. Coupons are not transferable. They may only be redeemed by the person to whom they were issued unless we give our written consent for the coupon to be transferred to another person.
10.9. A coupon may not be used in conjunction with any other special offer, promotion, voucher or coupon.
10.10. Coupons cannot be redeemed against prior purchases.
10.11. Coupons cannot be exchanged for cash or for other vouchers of any kind.
10.12. No change will be paid out if the value of the products for which the coupon is used is less than the value of the coupon.
10.13. Coupons subject to regional availability, stock availability and available in selected Shoprite, Checkers and Checkers Hyper Stores.
10.14. Shoprite, Checkers and Checkers Hyper stores only.

11. AIRTIME & WI-FI BENEFIT

11.1. Benefit is available within the borders of South Africa.
11.2. Discounts will differ based on the network.
11.3. A minimum purchase of R 10.00 value of airtime is required.
11.4. Payment for airtime is facilitated through means of an instant EFT.
11.5. Airtime is distributed immediately once the instant EFT has been successfully completed
11.6. Multiple airtime purchases are acceptable however the member will incur the relevant transaction fees per successful request.
11.7. Call centre to access airtime benefit is available 07h00 – 19h00 (Monday – Friday).
11.8. Contact centre is closed on Saturdays, Sundays and Public Holidays.
11.9. Should members call outside of the operating hours, an after-hours message will be played, providing the call-centre hours, within which the member will be assisted.
11.10. EASA is not liable for the service rendered by the Network service providers.
11.11. Terms and conditions of the Network service provider will apply.

12. WILL DRAFTING BENEFIT
12.1. This benefit entitles you to one free consultation with a consultant to draft a Last Will and Testament for you.
12.2. To make use of this benefit, you need to provide us with your name, surname, cell number, email address and date of birth via one of the channels below:
12.2.1. Via email: wills@wills4free.co.za; or
12.2.2. Via WhatsApp: 081 313 9321; or
12.2.3. Register for your Will Drafting Benefit on www.jetclub.co.za; and we will call you to arrange an appointment at a time, date and venue agreed to by both you and the consultant within the geographic area where you reside.
12.3. This benefit is available to all Jet Club members regardless of age or gender.